Job Description

• Analyze card transaction activity using fraud monitoring platforms to detect unusual patterns, suspicious payments, and potential fraudulent behavior.
• Investigate fraud alerts, disputed payments, chargebacks, and reported incidents, coordinating with customers, internal departments, and international payment card networks as required.
• Apply relevant Visa and Mastercard regulations, internal policies, and security procedures when assessing transactions and managing fraud-related cases.
• Review and maintain antifraud system rules and monitoring parameters to improve detection accuracy and reduce financial exposure.
• Maintain complete records of investigations, suspicious transactions, case outcomes, and corrective measures to support audits, compliance reviews, and future reference.
• Participate in staff awareness initiatives and training sessions focused on fraud prevention, payment security, and effective risk management practices.
• Assess existing fraud prevention procedures and security controls, recommending improvements to strengthen payment protection and operational reliability.
• Coordinate with relevant stakeholders to ensure fraud cases are reviewed promptly and handled in line with established procedures and required timelines.

Job Details Experience

• Bachelor's degree in Finance
• One to three years of professional experience in financial services, including at least one to two years in fraud prevention, risk management, compliance, or a similar function.
• Practical experience with transaction monitoring platforms, fraud detection software, or other antifraud systems.
• Good understanding of card payment processing, card operations, and the regulations and operating procedures of Visa and Mastercard.
• Strong analytical and investigative skills, with the ability to examine transaction data, recognize irregularities, assess potential risks, and handle complex cases.
• High attention to detail and a systematic approach to reviewing evidence, documenting findings, and maintaining accurate case records.
• Good verbal and written communication skills, with the ability to explain findings and coordinate effectively with customers, internal teams, payment networks, and other stakeholders.

About Company:
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.