Job Description

• Welcome guests warmly and provide professional, attentive assistance to ensure a pleasant and relaxing experience throughout their visit.
• Explain available spa treatments, wellness programs, fitness services, and related products, helping guests understand their features and benefits.
• Assess guest preferences and recommend suitable treatments or services based on their individual needs and interests.
• Manage bookings and treatment schedules accurately, ensuring appointments are properly arranged and avoiding scheduling conflicts.
• Maintain high standards of cleanliness, presentation, organization, and overall condition across wellness and spa facilities.
• Handle guest inquiries, feedback, and complaints with courtesy and professionalism, taking timely action to resolve concerns and maintain satisfaction.
• Introduce and promote available wellness services and treatments in accordance with departmental guidelines and established service standards.
• Assist in coordinating daily spa and wellness operations to ensure smooth workflows and timely service for guests.
• Maintain accurate administrative records and complete other duties assigned by department management to support efficient operations.
• Build positive relationships with guests and colleagues through clear communication, a helpful attitude, and consistent service quality.

Job Details Experience

• Minimum of 1–2 years of experience in a customer-facing role within hospitality, spa services, wellness, fitness, or a similar environment.
• Knowledge of at least one foreign language is essential; familiarity with additional languages will be considered an advantage.
• A responsible, self-motivated, and adaptable approach to work, with the ability to remain calm and professional when addressing guest concerns.
• Ability to work independently while cooperating effectively with colleagues and other departments.
• Willingness to work flexible shifts, including weekends and public holidays, based on operational needs.
• Professional appearance, a welcoming attitude, and attention to detail when maintaining service standards and facility presentation.

About Company:
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.